Quarantine Digest Report Not Delivered
| Situation | You have not received an expected Quarantine Digest Report. |
|---|---|
| Solution |
Before contacting support, there are a few things to check first:-
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Timestamp of the last quarantine digest check
03:00:01 MDT, Friday 31 May 2019
The Timestamp of the Last Quarantine Digest Check will be in a format similar to the above in the Digest Settings of the user in question. If the check has not been performed, then it is likely due to one of the below reasons.
How to get to the user's or functional account's digest settings: User Management > Users or Functional Accounts > Edit User
Check Logs for Quarantined Items
Search message logs for quarantined items in the last 24 hours using the steps provided in this article. If there are no quarantined items, then no digest will have been generated.
Proofpoint Essentials does not send blank (empty) digests. If there was nothing quarantined, we would not send one. This is also the case when you try to send a Digest manually. If there's nothing in the User's quarantine, no Digest will be sent. However, please see below for others that would also fall under a blank digest.
Review Spam Settings
Navigate to the Quarantine Digest Settings for the user in question and check the following settings:
Receive Quarantine digests setting
Ensure that the option Receive Quarantine Digests is set to Yes.
If the option is set to Yes - But Send to alternative user, then the Quarantine Digests will be sent to the specified alternative user. Changing this setting to Yes will deliver the Digests to the original user.
Only include those quarantined since last digest setting
If you wish to include all quarantined items in every Digest, then ensure the setting Only include messages quarantined since the last Quarantine Digest was sent is set to No. If this option is set to Yes, then only freshly quarantined messages will appear in the digest; if there are no freshly quarantined messages, then no Digest will be generated.
Check that messages are category Spam and not Filtered: Block
By default, items quarantined due to a filter do not show up in the digest as the organization or user has already decided these are not allowed. There are optional settings in digest preferences to change this behavior so confirm what settings are actually in place for the user.
Digests will not show in the logs as these are sent directly from Proofpoint servers to customer mail servers.