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Proofpoint, Inc.

Email Encryption Getting Started Guide

Welcome to your Email Encryption Getting Started Guide! This guide provides you with step-by-step instructions on configuring Essentials Email Encryption. The following topics are covered:

  • Email Encryption Pre-requisites
  • Enable Email Encryption
  • Review and create encryption policy filters
  • Verify your Encryption setup
  • Additional information

Email Encryption Pre-Requisites

Email Encryption is available to customers on Advanced and Professional packages only.

In order to use Email Encryption the company must have successfully configured Essentials for outbound mail flow. If this has not been completed, please complete this configuration before you proceed with these steps.

Enable Email Encryption 

To enable Essentials Email Encryption, you must first enable the feature.

  1. Sign-in to the Proofpoint Essentials user interface.
  2. Navigate to the customer account you wish to change.
  3. Click the Features tab.
  4. Check the Enable Email Encryption checkbox
  5. Click Save.
When Email Encryption is enabled, two filters are automatically created

Review and Create encryption policy Filters

When the Email Encryption feature is enabled, a set of filters are automatically created and enabled. These filters can be disabled or removed by an administrator.

Filter Name

Direction / Scope

Description

Encrypt subject

Outbound / All users

Will trigger encryption for any message that contains "[Encrypt]" in the subject line. "[Encrypt]" is removed from the subject prior to delivery.

Encrypt outlook plug-in

Outbound / All users 

Will trigger encryption for any message that contains "x-proofpointencryptdesktop = encrypt" in the message header. This message header is added if Proofpoit's Email Encryptiojn Plug-In or Add-In are used.

disable / enable an existing encryption filter

  1. Sign-in to the Proofpoint Essentials user interface.
  2. Navigate to the customer account you wish to change.
  3. Click the Company Settings tab followed by Filters.
  4. Click on the Outbound tab.
  5. Click the enable/disable toggle  . 

delete an existing encryption filter

  1. While logged into Proofpoint Essentials user interface navigate to the customer account you wish to change.
  2. Click the Company Settings tab followed by Filters.
  3. Click on the Outbound tab.
  4. Click the delete icon  next to the filter you wish to remove.

Verifying Your Encryption Setup 

Once you have enabled Email Encryption and you have an outbound encryption filter enabled, you can test encryption. To test encryption:

  1. Compose a new email message
  2. Choose an external address you have access to in order to test
  3. Enter "[Encrypt]" into the subject line
  4. Add placeholder content in the body and hit Send.
  5. An email notification will be sent to your sending address confirming that the email was encrypted.
  6. Access the recipient mailbox used for testing and look for an encrypted email notification (this may take up to 5 minutes).
  7. Click on the link to view the message. You will be required to register before you can use.
  8. Reply to the message.
  9. Access the original sending mailbox to verify that the reply was sent (this may take up to 5 minutes).

Additional Information 

Troubleshooting

Coming Soon!