|Situation||You need to convert an End User or Silent User account to a Functional Account.|
|Solution||You will manually perform an update via the Essentials UI Console by following the below steps.|
Converting End User accounts
You can convert one or more End/Silent User accounts to Functional Accounts.
You cannot convert a Functional Account back into an End User account through a Mass Update.
- Navigate to Administration- User Management- Find the user(s) account you wish to convert.
- Click the checkbox to the left of each account to convert.
- Click on the button at the top Mass Update Users.
- In the Mass Update menu that appears, change the Role to Functional Account.
- Click Update Users.
The converted accounts now appear under Users & Groups > Functional Accounts.