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Proofpoint, Inc.

Is it possible to convert a user account to a functional account?

Situation You need to convert an End User or Silent User account to a Functional Account.
Solution You will manually perform an update via the Essentials UI Console by following the below steps.

 

Converting End User accounts

You can convert one or more End/Silent User accounts to Functional Accounts.

You cannot convert a Functional Account back into an End User account through a Mass Update. 

  1. Navigate to Administration- User Management- Find the user(s) account you wish to convert.
  2. Click the checkbox to the left of each account to convert.
    usersslected.PNG
  3. Click on the button at the top Mass Update Users.
    massupdate.PNG
  4. In the Mass Update menu that appears, change the Role to Functional Account.
    massupdate2.png
  5. Click Update Users.

The converted accounts now appear under Users & Groups > Functional Accounts.