You are looking to whitelist address(es) on your own domain(s). You are unable to enter your domain(s) or address(es) with your domain(s) into the safe sender list. You have a outside resource that sends on your behalf that you need to safelist (e.g. external voice-mail system or docucenter). You are looking for specific instructions on setting up a whitelist/safelist filter
|Solution||Using the Filters tab to create a filter for the specific situation or need|
Whitelisting an entire domain isn't recommended as this defeats domain spoof protection.
Use whitelist sparingly as this can open up a security issue should the whitelisted address become compromised.
Setting up a filter to whitelist an address:
- Click Company Settings.
- Click the Filters tab.
- While on the Inbound tab, click New Filter.
- Choose a name for the filter (i.e. White-listed Senders) and leave the Direction set to Inbound.
- Click Continue.
- In the Filter Logic section, choose the proper Scope for the filter:
- If you want the filter to be applied to everyone, leave scope = <Company>.
- If you want to target a specific individual or group of individuals, change the scope.
- In the If section:
- First drop-down box: Select Sender Address from the dropdown list of options message elements.
- Next drop-down box: Select IS.
Final box: Enter the full email address of the sender (e.g. email@example.com).
Spoofing from the entered address can be safe guarded against by adding additional IF conditions. For example: if the message subject is similar with each message, add the subject text or if messages always come form a specific server, add a condition for the specific server name in the email header.
- In the Do section: select <Allow> from the dropdown list of actions.
- On the right, in the Filter Details box, in the Description box, give a brief description of the filter's purpose.
- Click Save.