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Proofpoint, Inc.

Safelisting Addresses

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Situation

You are looking to safelist address(es) on your own domain(s).  You are unable to enter your domain(s) or address(es) with your domain(s) into the safe sender list.  You have a outside resource that sends on your behalf that you need to safelist (e.g. external voice-mail system or docucenter).  You are looking for specific instructions on setting up a safelist filter
Solution Using the Filters tab to create a filter for the specific situation or need

 

Safelisting an entire domain isn't recommended as this defeats domain spoof protection.

Use safelist sparingly as this can open up a security issue should the safelisted address become compromised.

Setting up a filter to Safelist an address:

  1. Navigate to Security Settings > Email > Filter Policies.
  2. While on the Inbound tab, click New Filter.
  3. Choose a name for the filter (i.e. Safe Senders) and leave the Direction set to Inbound.
  4. Click Continue.
  5. In the Filter Logic section, choose the proper Scope for the filter:
    • If you want the filter to be applied to everyone, leave scope = <Company>.
    • If you want to target a specific individual or group of individuals, change the scope.
  6. In the If section:
    • First drop-down box: Select Sender Address from the dropdown list of options message elements.
    • Next drop-down box: Select IS.

    • Final box: Enter the full email address of the sender (e.g. external-voicemail-system@mydomain.com).

    • Spoofing from the entered address can be safe guarded against by adding additional IF conditions.  For example: if the message subject is similar with each message, add the subject text or if messages always come form a specific server, add a condition for the specific server name in the email header.

  7. In the Do section:  select <Allow> from the dropdown list of actions.
  8. On the right, in the Filter Details box, in the Description box, give a brief description of the filter's purpose.
  9. Click Save.