|Situation||You are unfamiliar with the status category of an email that was bounced or deferred.|
|Solution||See the below table for each status category and a brief description, as well as a link to another article about understanding specific error codes.|
Bounces and deferrals troubleshooting
|Delivered||Messages that are sent through Proofpoint Essentials platform and are delivered.|
|Quarantined||Messages that are quarantined by one of the filters on the platform. These messages can be released from Quarantine|
|Blocked||Messages that are blocked because of a virus or executable file. Messages that are blocked cannot be released.|
Message could not be delivered to the client’s/recipients server. These errors are temporary and normally result in 400 error codes.
Messages will be re-tried up to 30 days. These emails will be automatically retried once every 5min, 15min, 30min and 1 hour after that for the next 30 days.
|Bounced||Messages did not get delivered to the Recipient/customers server. Messages get sent a Non-Delivery Report (NDR). These are what we call a “hard bounce” normally 500 error codes. These messages will need to be resent.|
|Queued||This is a placeholder for our back-end logs to update the Front-end UI logs. This normally doesn’t indicate whether the message was delivered or not. If you want to know the true status please contact support.|
Still have questions about errors and codes? Click here to understand more about what the error codes mean.