|Situation||After creating a new customer template within the Customers > Templates section there is no Enable Email Archive checkbox under the Features tab.|
|Solution||This is by design, but there is a workaround. Create the account from the template and then once it has a domain, check Enable Email Archive.|
After creating a new customer template for the Professional package within the Customers > Templates section there is no Enable Email Archive checkbox under the Features tab. How can this be corrected?
This behavior is as designed. When Enable Email Archive is enabled, the archive service requires a domain to be provided. As a template does not contain a domain until the account is created, the call will fail.
The workaround is to first create the account from the template and then once it has a domain, enable Enable Email Archive.
To create a new account from a template:
1. Go to Customers tab.
2. Click Add a Customer.
3. From the Package dropdown, select the desired Package type. (Note: a template will need to exist and be enabled for the same package or it won't be visible under the Template (Optional) drop-down).
4. Select the template you want to create this company based upon from the Template (Optional) drop-down.
5. Complete the rest of the steps to create the new company account.
6. Go to features tab and click Enable Email Archive