Sync Frequency Reverts To Never
| Situation | I have saved my AD/Azure sync settings and set the sync frequency to run automatically; however this keeps switching to never |
|---|---|
| Solution | A Tech Contact needs to be set for sync frequency to be saved |
AD/Azure Sync Frequency
Proofpoint Essentials allows Admin Users to set Sync Frequency so that we automatically sync new users/functional accounts from their user directory environments.
These sync directories are found by navigating to:
Administration > User Management
Why does sync frequency keep changing to never
This is due to no Tech Contact being set on the Company Profile Page. A Tech Contact is required so that Proofpoint can send notifications of when users are added/removed etc based upon your AD/Azure settings
Set a Tech Contact
To set a Tech Contact click MANAGE.
If SMTP Discovery is also enabled we highly recommend this feature is disabled. SMTP Discovery also disables AD/Azure sync frequency no matter if Tech Contact is set or not