Customer Account Settings: Renewals
| Situation | You want to manage your Account renewal settings. |
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| Solution |
See below for specific Customer Account settings, including:
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Customer Status Settings
These settings will allow you to better manage and administer customer accounts to your business requirements.
Automatic Renewal
If you enable Automatic Renewal, Proofpoint Essentials will automatically renew your accounts immediately on expiry of their current subscription to ensure that email delivery is never affected. If this is enabled, no other options will appear under Customer Status Settings.
Non-Automatic Renewal
If you disable Automatic Renewal, the below options will become available:
| Deactivation delay | This option allows you to stipulate the number of days we will wait, after the renewal date has lapsed, before the account gets subsequently deactivated.
Once an account is deactivated Proofpoint Essentials will no longer process email for the account until the contract is manually renewed within the interface (i.e. Simply sign-in to the interface and click on ‘renew now’ on the company settings page). |
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| Automatic Deletion | Proofpoint Essentials will automatically delete deactivated accounts on day 31. However, if you wish to complete the deletion process sooner you can select this option and specify when the account should be deleted. |
| Deletion Delay | Selecting this option will allow you to specify the number of days after an account has been deactivated before it is deleted from the system.
When an account is deleted from the system this is a permanent action and the account details cannot be retrieved under any circumstances. If you wish to reopen an account at this point it must be re-added to the system as a brand new customer and the entire setup process must be completed once again. |