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Proofpoint, Inc.

Creating another administrator account

Situation You need to create a new administrator account or modify an existing user account to be an admin.
Solution See below for steps and images on how to create a new administrator account

Creating a new administrator account

To create a new administrator account, please follow these steps:

  1. Navigate to Users and Groups > Add a User
  2. Fill out the User Profile information, and from the Role dropdown, select the desired administrator account. 
  3. Click Save.

Create new admin user.PNG


Updating an Existing User to an administrator account

To update an existing user from an End user or Silent user to an Administrator, please follow these steps:

  1. Select Users and Groups.
  2. Search for the User you want to update.
  3. Click on either the users name, or under the Actions column, click on Edit.
  4. Under Role, change the dropdown from End User or Silent User to the desired Admin account. 
  5. Click Save

Update user to admin.PNG