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Proofpoint, Inc.

Import from a CSV File

Situation You are a new customer or you are creating a new Essentials account. Customer account doesn't have a way to sync to provision new end users to our Essentials dashboard. As an admin you want to import existing users email addresses and aliases into our Essentials dashboard.
Summary

Our Essentials dashboard allows admins to import existing emails address with aliases address, to a void a manual provisioning for new cusomers. This is only applicable to BRAND NEW customers in Essentials. You can do this through a CSV import.

 

CSV Import

CSV Import was intended only for new users

CSV import will not update any existing users. Updates will need to be manually done or use our API.

CSV will only import users. For adding functional accounts, you can import as users first, then convert using the Mass Update option.

This method uses a standard CSV file:

  • Standard CSV file can contain user information such as SMTP address, first and last name, mobile number, and aliases.

The import process will automatically create sender lists for each user imported.

To add users:

File Format

As of October 2021, the file format has changed to now include a mobile number as the 4th column.

On the CSV Import page, under the Upload File section there are instructions on the file format. 

Click the CSV File Format Instructions

These are the column formats and example:

The actual CSV file does not require a header row.

First Name Last Name Primary Email Address Mobile Phone Number Email Alias 1 Email Alias 2 Email Alias x...
John Smith john.smith@domain.com +447123456789      
Tom Smith tom.smith@domain.com +145123456789 tom.smith.alias@domain.com    

Import File 

  1. On the User Management tab, click Import & Sync.
  2. Click CSV Import.
  3. Choose the default role to be assigned to the users created through this process.
  4. Click Browse and navigate to the file you want to import.
  5. Click Upload.

A validation page appears, displaying the results (success, failures) from the CSV import. Existing user records will not be affected by the import, but will be reported as an error (duplicate).

If there are errors, you may want to review your CSV file in a plain text editor.

Export Users

Proofpoint Essentials allows for the list of email addresses to be exported. Please see this KB: Exporting Users from Proofpoint Essentials