|Situation||IP is listed on the Spam and Open Relay Blocking System (SORBS)|
|Solution||Procedure to remove your IP from SORBS|
Procedure to remove your IP from SORBS
The process to de-list your IP from SORBS is found on their support page.
One thing to note is that you need to have a SORBS account. It is free to create one, but you must validate your account.
Follow the SORBS process
The most important step is 7 in the SORBS process
After completing the 7 steps, you will receive a message indicating your ticket was opened with a ticket number in the subject.
Next, you will receive a follow-up message indicating one of two things:
- Your IP has been auto-removed (the process is now complete).
- your IP was not auto-removed (please reply back to the message again indicating what you have done to correct the issue).
If you are not auto-removed, please make sure to respond back to the ticket
After you respond and still have issues with the IP still listed, please open a ticket with support and provide the ticket number given in SORBS.