Audit Log Ticket Requests
| Situation | You need to find out if there is a way to track if someone made a change to the Essentials platform or who released an email. |
|---|---|
| Solution | Proofpoint Essentials Support does have some visibility in the audit logs to track certain data. A ticket with details can be submitted for further information. |
Audit Ticket Requirements
Our audit logs can capture a number of elements, but these are only viewable by Proofpoint Support. In order to see if we have the data available, the following information would be requested:
* A Permalink of the email in question (if necessary)
* The action or settings believed to have been changed
* Date that the change likely occurred.
You can submit the tickets on the Support Portal: www.proofpoint.com/essentialscommunity
From there, a support agent will get back to you with the information available.
Last Revised: 06/30/2022