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Proofpoint, Inc.

Proofpoint Essentials Security Awareness (PESA) FAQ

Situation You have questions about the features and functions of PESA.
Solution See below for frequently asked questions.

 

PESA Frequently asked Questions

Security Awareness

Question                                                                                                            

Answer                                                                                                                                                                                                 

If I change my Time Zone in essentials, how long will it take to propagate through to the PESA tenant?

It will be updated in the next sync (< 1hr)

How often does PESA Reports Dashboard Update?

The Reports page in PESA only updates twice per 24 hours.

Refresh Times (Twice Daily):

US (New York)
3:00 a.m. Local (8:00 a.m. UTC) and 9:00 p.m. Local (2:00 a.m. UTC)

AP (Sydney)
3:00 a.m. Local (4:00 p.m. UTC) and 9:00 p.m. Local (10:00 a.m. UTC)

EU (Dublin)
3:00 a.m. Local (3:00 a.m. UTC) and 9:00 p.m. Local (9:00 p.m. UTC).