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Proofpoint, Inc.

Unable to access Help Documentation site

Situation When going to help.proofpoint.com. Credentials are not working and password reset mail does not arrive.
Solution See below for a workaround while we work on getting a single sign on for all Essentials resources.

This site uses the same credentials as our portal login. It is different than the credentials used for our ticketing / community site on https://proofpointcommunities.force.com/proofpointessentials/s/.

The workaround is to:

  1. Access the normal Proofpoint portal at us1.proofpointessentials.com and log in to that.
  2. Click the ? icon in the upper left.
  3. Select Help Documentation from the dropdown.

We are aware of this issue and are working to get to a single sign on for all Essentials resources in the future.