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Proofpoint, Inc.

How to Receive Email Notification of Essentials Service Incidents

Situation How do I set up notifications for when there is a service incident in Essentials?
Solution This will give you step by step guide to set up a notification for any time an article is tagged as Essentials Service Incidents

 

How to follow Essentials Service Incident

 

Prerequisite - You require access into the Proofpoint Essentials Support portal. Please see this KB: https://help.proofpoint.com/Proofpoi...Support_portal

 

  1. Log into the Support Portal: https://www.proofpoint.com/essentialscommunity
  2. Access the Essentials Service Incident topic feed here.
  3. Click FOLLOW.
    follow.png
  4. Enable notifications
    1. Click the Drop Down next to the following section.
    2. Choose Every Post
      everypost.png

Ensure your profile settings are configured to deliver notifications

  1. Under your user profile on the top right click My Settings.
    profile.png
  2. Check box for Enable email notifications.
    emailnotification.png
  3. Click Save.

Email notifications are delivered on discussion questions and comments only.