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Proofpoint, Inc.

Spooling Alerts New UI

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Situation Is it possible to get alerts when emails are queuing? How do I set up spooling alerts?
Solution Steps to enable spooling alerts through SMS or Email

 

About Spooling Alerts

Alert Pre-requisite

On the Account Management > Profile page, there needs to be contacts set in the Account Information section. 

Only Admin accounts can be set here.

In order for SMS alerts to work, each user needs to have a valid phone number capable of receiving SMS notifications.

 

About Spooling Alerts

Spooling alerts are notifications that are sent to designated contacts when Proofpoint Essentials is unable to deliver mail to the delivery destination of a registered domain. The logs will show these messages as Deferred. There are two conditions that trigger an alert:

  • when the number of messages that cannot be delivered hits a threshold, an alert notification is sent.
  • when successful message delivery has resumed, an all-clear notification is sent 

Spooling alerts can be delivered as emails, SMS messages, or both. 

The time stamp on the Spooling alert will be in UTC, regardless of the time zone setting on the company profile.

Configuring Spooling Alerts

configuring spooling alerts for a Single Account

  1. On the Account Management > Alerts tab, click the toggle to enable spooling alerts.
  2. Click Send To and choose which contact (admin or tech contact) should receive the alert.
  3. Click Alert Delivery Method and choose the preferred alert delivery method.
  4. Click Save.

spooling alters newui.png

If you are configuring for your own Organization, you may not want to use Email as the only form of notification. If your service is down, we send to your email, which would defeat the purpose of this notification. You should set as SMS or Both.

Configure Spooling Alerts for All Accounts (Partners only)

  1. On the Account Management tab, click the Automation Settings button.
  2. Check Enable Spooling Alerts.
  3. Click Send To and choose who should receive the alert.
  4. Click Alert Delivery Method and choose the alert delivery method.
  5. Check Update Spooling Alerts Settings for all existing customers.
  6. Click Save.

automation.png

Spooling Alert Examples

Email Notification

Alert

Spooling Fail Email - CUSTOMER.png

All Clear

spoolingemailclear.png

SMS Notification

Alert

spoolingalert-sms 2.png

All Clear

spoolingalert-sms copy.png