Configuring User Digest Settings
|Situation||You want to configure your User Digest and need to know what the various Digest Settings do.|
See information below for:
User Digest Overview
Digests are used to allow end-users to easily view a list of emails that have been quarantined.
How To Access Digest Settings
Navigate to Administration > Account Management > Digests
Enabling Quarantine Digests
Enabling Digests For All Users:
Navigate to Administration > Account Management > Digests.
Set Receive Quarantine Digests to Yes.
At the bottom of the page, check the box by Update Quarantine Digest settings for all existing user accounts near the Save button.
Checking Update Quarantine Digest settings for all existing user accounts updates both existing users and new users going forward with these settings. Not checking this applies the updated settings to new users only while leaving existing users settings as is.
Receive Quarantine Digest
This is an on/off functionality to either receive a digest or not.
There is also the option of: Yes - But send to alternative user. This is more for administrator purposes to have a single individual manage this or for functional accounts.
Only Include Messages Quarantined Since The Last Quarantine Digest Was Sent
- Yes: means only new emails (since the last digest was run) will appear in the digest.
- No: means each digest will contain all quarantined emails set forth by the Retention Period .
NOTE: This will only apply to new quarantines. Existing quarantined messages will continue to show for the full retention period selected at the time of their quarantine.
Quarantine Digest Delivery Start Time
Sets the time digests will be sent and/or start.
This time is based off the customer's time zone set in the Profile.
Interval Between Digest Checks
Change the interval between each sent digest, allowing you to control the frequency. (4h, 6h, 8h, 12h, 24h)
Controls how long emails are available in quarantine digests. You can set this between 1 day - 30 days.
Note that setting 'Only include messages quarantined since the last Quarantine Digest was sent'. will override retention settings for new quarantines only going forward. Existing quarantines will show up until the retention period at the time of their quarantine is reached.
The digest will only show the first 100 quarantined messages. To see more please see this KB: Understanding Email Logs
Include Emails That Have Been Quarantined By
By default, the Digests will not include any Filtered or Blocked Sender rules. If you wish to include those configurations, you may select which ones you wish to have reported. You can choose the filters/rules created by: Organization, Groups, or User level filters/sender lists.
Organization filters and Blocked Sender List: These will include all mails that have been quarantined due to a global company filter set by your company administrator or on the global block list.
Group filters and Blocked Sender List:: These will include all mails that have been quarantined due to a group filter that has been set by your company administrator or sender lists. To see what groups you are associated with go to User Management > Groups > Select the Group > Sender Lists (top menu of Group Profile).
End-user filters and Blocked Sender List:: These will include all mails that have been quarantined due to a user filter or Sender List block that the user created. To see what Sender List filters you have created go to User Management > Users > Click on the User Profile > Sender Lists (top menu of user ProfileExclude messages from the Quarantine Digest that are most likely to be spam:
Exclude messages from the Quarantine Digest that are most likely to be spam
If this option is set, we will try to reduce the amount of emails in your digest by removing the ones that we are more sure are spam. This makes in easier for you to see any false positives that may have occurred when checking over your digest.
This will disable the option to preview any items within the Digest.
Is your digest not being delivered? Check out our article Quarantine Digest Report Not Delivered.