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Proofpoint, Inc.

Error Releasing Email from Quarantine Digest

Situation I receive an error when releasing an email from digest report
Solution To resolve this  please generate a new digest from the User Interface or wait until a new digest is delivered. Once a new digest has been receive you will be able to release an email without the above error.

 

Error releasing from digest report

When releasing an email from quarantine digest report I am presented with the following error:

User does not exist or is invalid.

To resolve this  please generate a new digest from the User Interface or wait until a new digest is delivered. Once a new digest has been receive you will be able to release an email without the above error.

generate a new digest

  1. Login to your Proofpoint account.
  2. Navigate to Users & Groups.
  3. Search and find user.
  4. Click Edit beside their name.
  5. Go to Digests tab.
  6. Click Send Digest.

This will send a new digest report

If you would like to generate a new digest for all messages in the past 30 days in order to have fresh links, set the following option to No (from the Digests page): Only include messages quarantined since the last Quarantine Digest was sent. Then run the above steps and then change this back to Yes.