Error Releasing Email from Quarantine Digest
Situation | I receive an error when releasing an email from digest report |
---|---|
Solution | To resolve this please generate a new digest from the User Interface or wait until a new digest is delivered. Once a new digest has been receive you will be able to release an email without the above error. |
Error releasing from digest report
When releasing an email from quarantine digest report I am presented with the following error:
User does not exist or is invalid.
To resolve this please generate a new digest from the User Interface or wait until a new digest is delivered. Once a new digest has been receive you will be able to release an email without the above error.
generate a new digest As an admin
- Login to your Proofpoint account.
- Navigate to Administration > User Management > Users.
- Search and find user.
- Click on the user's name.
- Click Digests at the top of the page.
- Scroll to the bottom of the page and click Send Digest.
This will send a new digest report
If you would like to generate a new digest for all messages in the past 30 days in order to have fresh links, set the following option to No (from the Digests page): Only include messages quarantined since the last Quarantine Digest was sent. Then run the above steps and then change this back to Yes.
Generate a new digest as a User
An End-User (role) can generate a new digest via the UI.
- Login to your Proofpoint account.
- Navigate to Administration > Digests.
- Scroll to the bottom of the page and click Send Digest.
The generated digest will be based off the settings on the page.