Proofpoint Essentials Archive Overview

Quick History:

Proofpoint offered our initial archive service in 2016.  This was retired in June 2020 and is often referred to as 'Legacy Archive" or " Archive 1.0".  The current version is referred to as "New Archive" or "Archive 2.0" or just Archive and is our only option since February 2019.

Features:

• Archive all internal and external inbound and outbound mail
• Search your own, specific users, or all mailboxes within the archive
• Manage retention and Legal holds
• Self Export individual messages or all messages from search results

To see a list of more features for the current Archive offering see:  About Email Archive

Licensing:

Archive is only available as part of the Proofpoint Professional license package and can be enabled from the features page in the Essentials Portal.

• See: Proofpoint Essentials Packages

Configuring:

• See: Email Archive Getting Started Guide

Importing past messages:

Many customers would like to take existing mail and import it into our Archive.  While we are working on a native method to capture past messages, customers can export in various ways from various vendors (email or other archive systems) and upload those to Proofpoint's Archive Import team.

• See: Importing data into the Essentials Email Archive

Common How To Articles:

• Searching the Email Archive
• Managing Email Archive users
• Managing Connections
• Exporting Archive Data
• Managing Retention and Legal Holds

Common Troubleshooting Helps:

• Missing messages in New Archive
• Why is the option to forward a message from the email archive disabled?
• Why are journal reports archived from Office 365 to Proofpoint Essentials being bounced back with '554 Mismatch in o365 allowed address'?

We have a great Knowledgebase for finding additional troubleshooting and information on Archive and all Essentials related information found at:

• help.proofpoint.com

Essentials Community:

We also have a great community for authorized support contacts (ASC).  You can subscribe to specific discussions about Proofpoint Essentials including a dedicated Archive thread. 

• See: proofpointcommunities.force.com/proofpointessentials/s/

From the 'Components' drop down on the main page, select 'Archive'.  You can follow this discussion, read past posts, and ask new questions of other Essentials customers!

Contact Us!

For all questions and help with any Archive related issues, please reach out to the Essentials Support team via Ticket, Chat, or phone call 24X7.